Contact / FAQ

Please contact me via email: 

info@nodeform.com

Order Information

Every item in my shop has current production times listed (look under the Add to Cart button). These dates are an accurate time frame for when to expect your order to be shipped by based on the day you purchase. The shipping speed depends on the option you select during checkout. If you require your item to be delivered by a specific day, we recommend letting us know in the order notes or reach out to us via email at info@nodeform.com

For general fabrication time information, rush order fees, possible delays, holiday deadlines etc. please see my current turnaround times.

A shipping email confirmation will be sent when your order has shipped. This confirmation will include the tracking number for your package. Please allow up to 24 hours for the tracking information to be updated in the tracking link provided.

All of my jewelry will arrive to you in pretty packaging ready to gift. Engagement rings ship in a ring box ready for your proposal.


Yes, We’ve teamed up with Klarna, Affirm and Sezzle to offer special financing.  As an alternative you can also use Paypal credit to finance your purchase.

 Please check my Financing page for more information.

No, but you can use one of the interest free financing options.

Made to order items over $1,000 can also be split up into 2 payments - one to get started and the final one when the item is ready to ship. Please contact me before your purchase if you are interested in this option. and I will give you instructions.

Please contact me immediately to see if I can change your order. Cancellations are not possible after 24 hours or if I already started working on your order or shipped it. Please reach out to info@nodeform.com for assistance.

Yes, please see my return and exchange policies for more details and exclusions.

USA, Canada, Europe, UK, Australia, New Zealand. Limitations apply for other countries.

General


Studio visits are not possible. I do not have retail shop open for visitors. Most of my jewelry is made to order at the time of purchase. I don't keep any samples in stock for you to try on. I don't sell in any shops nor galleries either. My jewelry is only available online. I am unable to hand deliver local order as I need my time working in the studio. Thanks for understanding.

Yes I do. Please check my warranty page for more information.

I highly recommend you get professionally sized at a local jewelry store. Printing sizers from the web tend to be off quite a bit. Please check out my Ring Size page sheet for more information and tips.
We sell Ring Sizers for you to use at home. You can also refer to our ring size conversion chart on every ring product detail page. 



Please don't hesitate to reach out if you don't see your ring size available. I can certainly accommodate most sizes as a custom order. Additional fees may apply.

I offer resizing for Nodeform rings only. Resizing may not be available for all styles and a fee may be charged (usually between $25-$100). See ring sizing fees here.


Occasionally yes, if time permits. While it's often possible to make slight modifications to my already shown designs to fit your needs, truly custom designs are time intensive and therefore I can only do them if I am not too busy. Fully custom designs usually will cost more due to the added time to design, communicate and the review process etc. Most minor modifications to already existing designs, like narrower or wider ring bands, different finishes, a different size or type of gemstone or a different metal, can often be accomplished without added design fees. Prices however will be adjusted for added material costs.


Gemstones can break or chip when being set and I do not want to be responsible for anything happening to your heirloom gems. I recommend you work with a reputable local jeweler who can inspect your gems with you for any structural issue, inclusions, get appraisals and discusses their liability coverage with you in person. I do not sell my rings as mountings either as having accurate gemstone dimensions is crucial to making a proper fitting setting.

I do work with precious metals like silver, gold, palladium and platinum.  Please refer to my Precious Metal page for more information about the precious metal alloys I use and learn about pro's and cons of each. I don't use copper, bronze or brass for my rings. I don't work with Titanium or Steel. They require some totally different tools and techniques.

All precious metals I use are recycled. Recycled metals are metals from non-mined sources such as reclaimed jewelry, silverware, precious metal coins and dental scrap. Using recycled metal only provides ways to enjoy beautiful shiny jewelry without the need for earth destructive mining and thus is a more ethical and sustainable approach to socially and environmentally-responsible products.

Everything you see on my site is made by me. I mostly use fabrication and lost-wax-casting techniques to create my designs with my own hands in my tiny studio. I do outsource casting of platinum, palladium, silver and gold alloys. I usually do all wax carving, fabrication, stone setting and finishing. I occasionally use specialized stone setters for some designs if I don't have enough time to do it myself. I work closely with every piece of jewelry I create and make sure they all are made with only the highest metalsmithing standards and proper quality control procedures.

Konstanze from Nodeform working on her bench