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Frequently Asked Questions:
Can I visit and see your jewelry in person and try things on?
Studio visits are not possible. I do not have retail shop open for visitors. Most of my jewelry is made to order at the time of purchase. I don't keep any samples in stock for you to try on. I don't sell in any shops nor galleries either. My jewelry is only available online. I am unable to hand deliver local order as I need my time working in the studio. Thanks for understanding.
How long will it take you to make my order after purchase?
Please see my current turnaround times.
Do you offer returns or exchanges?
Yes, please see my return and exchange policies for more details.
Do you have any warranties for purchased items?
Yes I do. Please check my warranty page for more information.
How do I find my ring size?
I highly recommend you get professionally sized at a local jewelry store. Printing sizers from the web tend to be off quite a bit. Please check out my Ring Size page sheet for more information and tips.
Do you do custom designs?
Occasionally yes, if time permits. While it's often possible to make slight modifications to my already shown designs to fit your needs, truly custom designs are time intensive and therefore I can only do them if I am not too busy. Fully custom designs usually will cost more due to the added time to design, communicate and the review process etc. Most minor modifications to already existing designs, like narrower or wider ring bands, different finishes, a different size or type of gemstone or a different metal, can often be accomplished without added design fees. Prices however will be adjusted for added material costs.
Can I send you my old gold or gemstones to make a new ring?
Unfortunately not. Using customer provided materials bears greater liability risks and has some insurance concerns. Old precious metal often bears impurities like solder joints and needs to be refined before it can be reused. That's better done at a professional metal refiner. I recommend you look for a local shop that will accept your scrap in exchange for money.
Gemstones can break or chip when being set and I do not want to be responsible for anything happening to your heirloom gems. I recommend you work with a reputable local jeweler who can inspect your gems with you for any structural issue, inclusions, get appraisals and discusses their liability coverage with you in person. I do not sell my rings as mountings either as having accurate gemstone dimensions is crucial to making a proper fitting setting.
What metals do you work with and are those recycled?
I do work with precious metals like silver, gold, palladium and platinum. Please refer to my Precious Metal page for more information about the precious metal alloys I use and learn about pro's and cons of each. I don't use copper, bronze or brass for my rings. I can't currently work with Titanium or Steel. They require some totally different tools and techniques.
All metals I use are recycled. Recycled metals are metals from non-mined sources such as reclaimed jewelry, silverware, precious metal coins and dental scrap. Using recycled metal only provides ways to enjoy beautiful shiny jewelry without the need for earth destructive mining and thus is a more ethical and sustainable approach to socially and environmentally-responsible products.
Who makes all your jewelry?
Everything you see on my site is made by me. I don't use any help. I mostly use fabrication and lost-wax-casting techniques to create my designs with my own hands in my tiny studio. I only outsource casting of high temperature alloys such as Platinum, Palladium and palladium white golds. All silver and yellow gold is cast in-house by me. I also do all wax carving, fabrication, stone setting and finishing. Even when I use new techniques such as Computer Aided Design (CAD) or CNC milling of wax models, I am still the person who makes all the decision every step of the process, who moves the computer mouse, writes the files and changes the wax cutting tools in the mill. All the casting and finishing after the CNC wax models are cut is still done by manual techniques, which often have been used since ancient times. This allows me to work closely with every piece of jewelry I create and make sure they all are made with only the highest metalsmithing standards and proper quality control procedures.
More questions? send me an email: email@example.com