I stand behind my work and want you to be happy with your purchase. If for any reason you are not satisfied, please notify me. You must contact me within 14 days of receiving your item if you wish to exchange or return it. If you send it back, it must be postmarked within 10 days of the initial email stating the problem. The item must be received in it's original, unworn condition. Please note that custom made items and Made to Order rings in sizes larger than ring size 9 are not possible to return. Please contact me to see if we can work something out.
I only refund the purchase amount. Shipping on either end will not be refunded. I will gladly exchange items but new shipping will apply. I will refund you within 48 hours of receiving the product in unused original condition. I reserve the right to apply a restocking fee (see above) for returned items if they were customized in any way to your specifications. This is to cover my fees, shipping insurance, new material costs, overhead etc. Please see instructions for save return below.
If the wrong size was ordered and if it can be resized, we offer $50 off our resizing service (once within the first 4 month after purchase). Please contact us for a coupon code to be applied.
For up-sizing a ring more than 2 sizes, there is a $20 - $100 charge depending on material, style, etc. The buyer will pay shipping for both: the return and the resending of the package. Please also check under the Info Menu for ring sizing recommendations. Resizing takes 1-3 weeks once the ring is received.
Not all rings can be resized easily without damaging the integrity or putting stress on the stone. If a new ring needs to be made, fees will depend on the new metal cost and labor involved.
INSTRUCTIONS FOR RETURNS / EXCHANGES / RE-SIZINGS:
Returns MUST BE TRACKED if you're within the U.S. You can easily create a shipping label using this link in PayPal:
https://www.paypal.com/?cmd=_ship-now or via the postal service web site: https://www.usps.com/ship/ship-a-package.html
To insure your return package, I recommend buying third party insurance like Insurepost or U-pic
Or you can go to the post office and get all the services right there. It usually cost a bit more at the post office.
If you chose courier services like Fedex or UPS please note that they have limits on insurance coverage for jewelry. For Fedex it's about $1,000 and UPS will not honor insurance for jewelry valued over $500. Please check with their sales department before shipping. You may have to purchase additional third party insurance like Insurepost or U-pic to cover your jewelry valued above those limits.