Refunds and Exchanges

I stand behind my work and want you to be happy with your purchase. If for any reason you are not satisfied, please notify me so we can work something out.

Eligible Returns:

• Only ready-to-ship items that were not on sale or customized (such as resizing) can be returned.
• Loose gemstones can be returned but incur a 25% restocking fee.

• Returns must be initiated within 14 days of receiving your item if you wish to exchange or return it.
• If you send it back, it must be postmarked within 10 days of the initial email stating the problem.
• Returns may incur a restocking fee.
• The item must be received in it's original, unworn condition.

Items ineligible for returns/exchanges include:

• Made to Order rings or jewelry
• Custom made items including "Build Your Own Rings"
• Personalized & engraved items 
• No return or exchanges on any earrings for hygienic reasons.
• Items purchased on sale or with a discount code are ineligible for returns. All sale items are sold as-is and final sales, no returns are available. Please carefully read the size and description before purchase. 
• Items that have been rushed or resized (this includes any OOAK item)
• Gift Cards are non-refundable and cannot be redeemed for cash. Lost or stolen gift cards are not replaceable.

REFUNDS:

I only refund the purchase amount. Shipping on either end will not be refunded. I will gladly exchange items but new shipping will apply. I will refund you within 48 hours of receiving the product in unused original condition. I reserve the right to apply a restocking fee (see above) for returned items if they were customized in any way to your specifications. This is to cover my fees, shipping insurance, new material costs, overhead etc. Please see instructions for save return below.

RE-SIZINGS:

• Unfortunately we can't offer resizing services at this time. You can get your rings resized at a local jewelry repair shop. 

INSTRUCTIONS FOR RETURNS / EXCHANGES:

1. Contact me first to get return authorized and to receive return address.
2. Please insure the returned item during transit and purchase delivery confirmation or other tracking as appropriate. I take no responsibility for items you mailed if they get lost or damaged.
3. Returned items will not be accepted unless packaged in a cardboard box or at minimum a padded envelope.
4. Item should be wrapped in tissue, bubble wrap or other padding material to keep it from moving in the box. Alternatively use the small gift box the ring was shipped in. Package it well so it does not get knocked around during transport.
5. A piece of paper with your name, return address, phone number and email must be placed in the box with your item. 
6. Items not conforming to the above WILL NOT BE ACCEPTED, and will be returned to sender unopened.